Intake: 50 Seats Eligibility:

10+2 with 50%in any stream.

Scheme of Examination for Bachelor of Vocation (Business Process Outsourcing)
(Three Year Programme)

Semester 1

Paper Code Nomenclature Duration of Exam External Internal Max Marks Type Hours per Semester Credits
BBPO-101 Basics of Business Process
Outsourcing
3 Hours 80 20 100 General 60 4
BBPO-102 Introduction to Computer &
Office AutomationTools
3 Hours 80 20 100 General 60 4
BBPO-103 Management Concepts 3 Hours 80 20 100 General 60 4
BBPO-104 Communication Skills-I 3 Hours 80 20 100 Skill 60 4
BBPO-105 Introduction to Call Handling
Skills
3 Hours 80 20 100 Skill 60 4
BBPO-106 Practical – Office Automation 3 Hours 100 100 Skill 75 5
BBPO-107 Practical – Communication
Skills & Call Handling Skills
3 Hours 100 100 Skill 75 5

Semester 2

Paper Code Nomenclature Duration of Exam External Internal Max Marks Type Hours in Semester Credits
BBPO-201 Customer Relationship
Management
3 Hours 80 20 100 General 60 4
BBPO-202 Human Resource
Management
3 Hours 80 20 100 General 60 4
BBPO-203 Introduction To Internet 3 Hours 80 20 100 General 60 4
BBPO-204 Call Centre Techniques &
Management
3 Hours 80 20 100 Skill 60 4
BBPO-205 Communication Skill-II 3 Hours 100 20 100 Skill 60 4
BBPO-206 Practical – Communication
Skill
3 Hours 100 100 Skill 75 5
BBPO-207 Practical – Internet & Call
Centre Techniques
3 Hours 100 100 Skill 75 5

Semester 3

Paper Code Nomenclature Duration of Exam External Internal Max Marks Type Hours in Semester Credits
BBPO-301 Financial Accounting 3 Hours 80 20 100 General 60 4
BBPO-302 Modern Office Management & Techniques 3 Hours 80 20 100 General 60 4
BBPO-303 Database Management
System
3 Hours 80 20 100 General 60 4
BBPO-304 Creativity & Critical Thinking 3 Hours 80 20 100 Skill 60 4
BBPO-305 Accounting Standards &
Reporting System
3 Hours 100 20 100 Skill 60 4
BBPO-306 Practical – MS Access 3 Hours 100 100 Skill 75 5
BBPO-307 Practical – Introduction to
Tally
3 Hours 100 Skill 75 5

Semester 4

Paper Code Nomenclature Duration of Exam External Internal Max Marks Type Hours per Semester Credits
BBPO-401 Business Statistics 3 Hours 80 20 100 General 60 4
BBPO-402 Environmental Study 3 Hours 80 20 100 General 60 4
BBPO-403 E-Commerce 3 Hours 80 20 100 General 60 4
BBPO-404 E-Typewriting (English) 3 Hours 80 20 100 Skill 60 4
BBPO-405 Business Environment 3 Hours 80 20 100 Skill 60 4
BBPO-406 Practical – Visual Programming 3 Hours 100 100 Skill 75 5
BBPO-407 Practical – E-Commerce &
Advanced Excel
3 Hours 100 Skill 75 5

Note: Every student is required to undergo training in BPO Industry for period of four weeks after the fourth semester and will submit a report thereof within one month of completion of the training and would make presentation on the same. The presentation will be evaluated by the internal examiner for 50 marks. The training report will be evaluated by the External examiners to be appointed by the University for 50 Marks.

 

Semester 5

Paper Code Nomenclature Duration of Exam External Internal Max Marks Type Hours in Semester Credits
BBPO-501 Basics of Financial
Management
3 Hours 80 20 100 General 60 4
BBPO-502 Business Ethics & Corporate
Governance
3 Hours 80 20 100 General 60 4
BBPO-503 Service Marketing 3 Hours 80 20 100 General 60 4
BBPO-504 RDBMS with Oracle 3 Hours 80 20 100 Skill 60 4
BBPO-505 Practical – Oracle 3 Hours 100 100 Skill 75 5
BBPO-506 Practical – Advanced Tally 3 Hours 100 100 Skill 75 5
BBPO-507 Project training on BPO 3 Hours 50 50 Skill 60 4

 

Semester 6

Paper Code Nomenclature Duration of Exam External Internal Max Marks Type Hours in Semester Credits
BBPO-601 Management Accounting 3 Hours 80 20 100 General 60 4
BBPO-602 Sales Management 3 Hours 80 20 100 General 60 4
BBPO-603 Data Mining & Warehousing 3 Hours 80 20 100 General 60 4
BBPO-604 Research Methodology 3 Hours 80 20 100 Skill 60 4
BBPO-605 Skills Personal Effectiveness & Enterprise Development 3 Hours 80 100 Skill 60 4
BBPO-606 Practical – SPSS 3 Hours 100 100 Skill 75 5
BBPO-607 Practical – ERP 3 Hours 100 100 Skill 75 5